Privacy Policy

Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we’re unable to offer a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Several types of goods are exempt from returns, including perishable goods such as food, flowers, newspapers, and magazines. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

  • Gift cards

  • Downloadable software products

  • Certain health and personal care items

To complete your return, we require a receipt or other proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial refunds may be granted in certain situations, including:

  • Books with obvious signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

  • Items that are not in their original condition, are damaged, or are missing parts for reasons not caused by our error

  • Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we’ll email you to confirm that we’ve received it. We’ll also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and automatically applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time for the refund to be officially posted.

Next, contact your bank. There is often additional processing time before a refund appears.

If you’ve completed these steps and still haven’t received your refund, please contact us at sales@tufflift.net.

Sale Items

Only regularly priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at sales@tufflift.net and send your item to:

166 W Lions Way
Hayden, ID 83835